Content & Documentation
- Content operations
- Technical writing & editing
- User guides & SOPs
- Runbooks & knowledge bases
- Onboarding & training
- Software tutorials
- Information architecture
1Introducing TJ Kleven
Content operations that keep
complex products
understandable
15+ years turning messy workflows, technical documentation and enterprise publishing platforms into systems teams can actually run, across banking, automotive and SaaS.
15+ years turning messy workflows
and technical documentation into systems
teams can
actually run and trust.
Fifteen years of
work that stayed accurate
From enterprise banking platforms to 250+ dealership websites, businesses bring me in when publishing workflows and technical content have outgrown their process. I stay until the system runs without me.
0+Years in content & digital ops
0+Websites managed
0%Faster publishing turnaround
0+Videos produced
0%Increase in online sales
Skills & tools
Web & Quality
- WordPress
- Enterprise CMS publishing
- HTML/CSS
- Responsive & cross-browser QA
- Accessibility
- SEO
- Content governance
- Structured content
Operations & Collaboration
- Workflow design
- Intake & backlogs
- Agile / JIRA / Kanban
- Process improvement
- Automation
- Stakeholder coordination
- SME interviews
- Launch support
Tools & Technologies
- SDL Tridion
- Confluence
- SharePoint
- Trello
- Microsoft 365
- AI-assisted workflows
- Adobe Premiere Pro
- Google Analytics
Education & certifications
Degree
-
Bachelor of Arts, Communications
Coursework focused on technical and professional writing, editing and information design.
Certifications
-
Generative AI for Project Managers
Applying AI-assisted workflows to planning, documentation and stakeholder communication.
-
Generative AI: Boost Your Productivity with ChatGPT
Practical prompt engineering for content operations and technical writing workflows.
-
Agile Project Management
Backlog, sprint and stakeholder coordination practices applied to publishing and content teams.
Experience
-
May 2026 — Present
Freelancer, Content, Documentation & Digital Operations, alt SHIFT
Produce software tutorials, technical documentation and web content for SaaS and newsroom technology clients, and QA WordPress sites across staging and production.
-
Apr 2025 — May 2026
Content Operations Manager, Wells Fargo
Owned the request-to-publication lifecycle for customer-facing content, coordinating developers, compliance and UX teams while cutting publishing turnaround time by 50%.
-
Jan 2024 — Feb 2025
Digital Quality Manager, AutoNation
Managed content governance, publishing workflows and brand compliance across more than 250 dealership websites.
-
Aug 2021 — Jan 2024
Enterprise Content Specialist, Wells Fargo
Published customer communications through SDL Tridion and supported a large-scale migration between publishing environments.
-
Sep 2014 — Jul 2021
Digital Quality Analyst, AutoNation
Led pre-publication QA across user experience, accessibility, editorial quality and SEO, contributing to a reported 28% increase in online sales.
-
Jan 2011 — Aug 2014
Technical Communications Specialist, Velocity Dynamics, Inc.
Authored operation manuals, installation documentation and training materials, translating engineering specifications into clear user guidance.
What I'm hired for
Content operations
Intake, workflow design, publishing governance and process improvement at scale.
Technical writing
User guides, SOPs, runbooks, knowledge bases and software tutorials.
Web & quality
WordPress, HTML/CSS, responsive QA, accessibility and SEO across enterprise sites.
Digital experience
Stakeholder coordination, SME interviews, launch support and AI-assisted workflows.