Full-time roles
Senior product design or design engineering.
Embedded in one team, shipping weekly.
Available now
Hybrid or remote
TJ Kleven
Content operations, technical communications & digital experience
Systems that ship content,
teams that
trust the process.
15+ years turning messy publishing workflows, technical documentation and enterprise websites into content operations teams can actually run. Currently open to full-time and contract work.
Louisville, Colorado based, remote friendly.
I stopped maintaining scattered wikis and started running the Helio knowledge base myself
TJ Kleven
NorthgateLedgerloopHelio
Contract projects
Fixed scope, fixed timeline.
Design system, audit, or a build sprint.
Four weeks
Minimum engagement
What teammates say
12 endorsements on LinkedIn
TJ took a vague dispatch training problem, ran the SME interviews, and shipped a full SOP library in two quarters. Escalations fell by half.
Priya Raghavan
→ Product Manager, Northgate
He built our onboarding documentation and knowledge base himself. Our first enterprise customer signed after seeing it.
Marcus Bell
→ Founder, Ledgerloop
The only content lead I have worked with who understands our publishing pipeline end to end. Handoff friction basically disappeared.
Dana Whitfield
→ Engineering Lead, Helio
TJ raised the bar for editorial quality on our team, then documented the standards so they stuck after he rolled off.
Owen Castellanos
→ Publishing Director, Field Collective
He turns SME interviews into clear documentation fast, and he never cuts corners on accuracy. Rare combination.
Sofia Lindqvist
→ Head of Research, Meridian Care
TJ took a vague dispatch training problem, ran the SME interviews, and shipped a full SOP library in two quarters. Escalations fell by half.
Priya Raghavan
→ Product Manager, Northgate
He built our onboarding documentation and knowledge base himself. Our first enterprise customer signed after seeing it.
Marcus Bell
→ Founder, Ledgerloop
The only content lead I have worked with who understands our publishing pipeline end to end. Handoff friction basically disappeared.
Dana Whitfield
→ Engineering Lead, Helio
TJ raised the bar for editorial quality on our team, then documented the standards so they stuck after he rolled off.
Owen Castellanos
→ Publishing Director, Field Collective
He turns SME interviews into clear documentation fast, and he never cuts corners on accuracy. Rare combination.
Sofia Lindqvist
→ Head of Research, Meridian Care
TJ took a vague dispatch training problem, ran the SME interviews, and shipped a full SOP library in two quarters. Escalations fell by half.
Priya Raghavan
→ Product Manager, Northgate
He built our onboarding documentation and knowledge base himself. Our first enterprise customer signed after seeing it.
Marcus Bell
→ Founder, Ledgerloop
The only content lead I have worked with who understands our publishing pipeline end to end. Handoff friction basically disappeared.
Dana Whitfield
→ Engineering Lead, Helio
TJ raised the bar for editorial quality on our team, then documented the standards so they stuck after he rolled off.
Owen Castellanos
→ Publishing Director, Field Collective
He turns SME interviews into clear documentation fast, and he never cuts corners on accuracy. Rare combination.
Sofia Lindqvist
→ Head of Research, Meridian Care
Helio
A knowledge base and style guide adopted by four product squads in one quarter
Northgate Logistics
A dispatcher SOP and training library rebuilt around the dispatcher's real day
Ledgerloop
Onboarding documentation that finance teams actually trust
Let's work together
Start a chat with TJ